Demca — Terms of Service

Effective date: 1 September 2026 Version: 1.0

1. Who we are and what these Terms cover

1.1 These Terms of Service (the "Terms") govern access to and use of the Demca service available at demca.online, including the website, web application, calculation engine, exports and any related support (together, the "Service").

1.2 The Service is provided by AMALGAMA - FZCO, a free zone company licensed by the Dubai Integrated Economic Zones Authority (IFZA, Dubai Silicon Oasis), trade licence no. 50672, registered address Premises 50672-001, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Amalgama", "we", "us").

1.3 By creating an account, ticking the acceptance box, or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to bind it, and "you" means that organisation.

1.4 Business use only. The Service is intended solely for businesses and professionals in shipping and trade — including shipowners, operators, charterers, ship and chartering brokers, and their staff. It is not offered to consumers. You confirm that you are using the Service in the course of your trade, business or profession and that you are at least 18 years old.

2. What the Service does — and what it does not do

2.1 The Service reads documents that you upload (such as statements of facts, notices of readiness, charter parties and fixture recaps), extracts their contents using automated means including artificial intelligence, and applies calculation logic to produce laytime, demurrage and despatch calculations, timesheets and related exports (together, "Outputs").

2.2 Outputs are working calculations, not determinations. Outputs depend on the quality, completeness and legibility of the documents you upload and on automated interpretation of their contents. Automated extraction may misread, omit or misattribute information. Charter party wording may be ambiguous or open to more than one interpretation, and the Service may apply one reasonable reading where others exist.

2.3 You are responsible for verifying every Output before relying on it. The Service provides a review screen on which each extracted row, time, exception and charter term can be inspected and corrected. You agree that before you rely on an Output, present it to any counterparty, or use it in any claim, negotiation, invoice or dispute, you will review it against the source documents and your contractual terms and satisfy yourself that it is correct.

2.4 No legal, professional or financial advice. Any interpretation of charter party clauses, notes, flags or explanations shown by the Service is provided for convenience only. The Service does not provide legal advice, and nothing in it creates a lawyer–client, broker–client, adviser or fiduciary relationship. If you need advice on your rights or obligations, consult a qualified professional.

2.5 Outputs may carry a footer identifying Demca as the tool used to prepare them. Presenting an Output to a third party does not make Amalgama a party to your contract or to any dispute arising from it, and does not create any duty owed by Amalgama to that third party.

3. Your account

3.1 You must provide accurate information when registering and keep it up to date.

3.2 Accounts are individual. Each account is for one named individual. You must not share your login credentials or allow anyone else to use your account. The calculation history of an account is available only to that account.

3.3 You are responsible for all activity under your account and for keeping your credentials secure. Notify us promptly at support@demca.online if you suspect unauthorised access.

4. Free trial

4.1 A new account may be eligible for a free trial that ends when either of the following occurs first: three (3) extractions have been performed, or three (3) days have passed since the account was created.

4.2 The trial is offered once per organisation, may be changed or withdrawn at any time, and is provided "as is" without any commitment of availability, support or accuracy.

5. Subscription and payment

5.1 Plan. Continued use of the Service after the trial requires a paid subscription at the price shown on our website at the time of purchase. The subscription gives the subscribed account access to the Service within these Terms and any fair-use limits we publish.

5.2 Billing. Subscriptions are billed monthly in advance and renew automatically at the end of each billing period until cancelled. Payments are processed by our payment provider, Stripe. We do not receive or store your full card details.

5.3 Cancellation. You may cancel at any time through the billing page. Cancellation takes effect at the end of the current billing period, and you keep access until then.

5.4 No refunds. Fees are non-refundable, including for partial billing periods, unused time, or cancellation before the end of a period, except where we are required to refund by law.

5.5 Failed payments. If a payment fails or a subscription lapses, you will keep access to your existing calculations and exports and may still add documents, but new extractions and recalculations may be unavailable until the subscription is renewed.

5.6 Price changes. We may change prices with at least thirty (30) days' notice. The new price applies from the start of the next billing period after the notice. If you do not agree, you may cancel before it takes effect.

5.7 Taxes. Prices are stated exclusive of taxes. If any value added tax or similar tax becomes chargeable, it will be added to the price in accordance with applicable law. You are responsible for any withholding taxes, bank charges or currency conversion costs on your side.

6. Your documents and data

6.1 You own your content. As between you and Amalgama, you retain all rights in the documents you upload and in your Outputs ("Customer Content").

6.2 Licence to us. You grant Amalgama a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process and display Customer Content, including by transmitting it to our sub-processors listed in the Privacy Policy, solely to provide, secure, support and maintain the Service for you.

6.3 Your right to upload. Charter parties, recaps and statements of facts are often confidential and may contain personal data of third parties such as masters, agents and representatives. You warrant that you have all rights, consents and authority required — under any contract, confidentiality obligation or law — to upload each document and to have it processed as described in these Terms and the Privacy Policy. You are responsible for the lawfulness of the content you upload.

6.4 Service data. We may collect and use technical and usage information about the operation of the Service — such as error codes, processing times, counts, and records of which fields were corrected during review — to operate, secure and improve the Service. This information does not include the text of your documents or of timesheet rows. We may also use aggregated and de-identified information that does not identify you or your counterparties for any lawful purpose.

6.5 No training on your documents. We do not use the contents of your documents to train artificial intelligence models. Under our AI provider's commercial terms, it does not use them to train its models by default, as described in the Privacy Policy.

6.6 Retention and deletion. Documents are kept until you delete the port call or voyage to which they belong. Deletion removes the documents, timesheets and results from our active systems; technical metadata and backups are handled as described in the Privacy Policy. You are responsible for keeping your own copies of any documents and Outputs you need.

7. Acceptable use

You must not, and must not allow anyone else to:

(a) use the Service in breach of any applicable law or regulation, including export control and economic sanctions laws of the United Arab Emirates, the United Nations and any other jurisdiction that applies to you;

(b) upload content that you are not entitled to upload, or that is unlawful, infringing, malicious or contains malware;

(c) copy, modify, reverse engineer, decompile or attempt to derive the source code, models, prompts or calculation logic of the Service, except to the extent permitted by law;

(d) access the Service by automated means, scrape it, or attempt to circumvent usage limits, the trial, payment or access controls;

(e) use the Service or its Outputs to build or train a competing product or service;

(f) interfere with the security or operation of the Service, or probe or test its vulnerability without our written consent;

(g) resell, sublicense or provide the Service to third parties, or share an account.

8. Sanctions and compliance

8.1 You represent that you, your organisation and any person on whose behalf you use the Service are not the target of sanctions administered by the United Arab Emirates, the United Nations Security Council, or any other authority whose sanctions apply to Amalgama, and are not owned or controlled by such a person.

8.2 We may suspend or terminate access immediately, without liability, if we reasonably believe that providing the Service to you would expose Amalgama to a breach of any sanctions, export control or anti-money-laundering law.

9. Our intellectual property

9.1 The Service, including its software, calculation logic, interfaces, templates, documentation and branding, is owned by Amalgama or its licensors and is protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you.

9.2 If you send us suggestions or feedback, we may use them without restriction or compensation.

10. Third-party services

The Service relies on third-party providers, including hosting, database, artificial intelligence and payment providers. We are not responsible for the acts, omissions, availability or terms of those providers, except to the extent that we are responsible for them under applicable data protection law.

11. Availability and changes

11.1 We aim to keep the Service available but do not guarantee that it will be uninterrupted, timely, secure or error-free. We may carry out maintenance and may suspend the Service temporarily where needed.

11.2 We may add, change or remove features. If we remove a feature that is essential to a paid subscription, we will give reasonable notice and you may cancel.

12. Disclaimer of warranties

12.1 To the maximum extent permitted by law, the Service and all Outputs are provided "as is" and "as available". Amalgama makes no warranties, express or implied, including any warranty of accuracy, completeness, fitness for a particular purpose, merchantability, non-infringement, or that an Output reflects the correct interpretation of any charter party or the correct amount due between any parties.

12.2 Without limiting clause 12.1, Amalgama does not warrant that automated extraction will correctly read any document, that any clause will be interpreted as a court, tribunal or counterparty would interpret it, or that any Output will be accepted by a counterparty.

13. Limitation of liability

13.1 Excluded losses. To the maximum extent permitted by law, Amalgama will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: (a) indirect, incidental, special or consequential loss; (b) loss of profit, revenue, business, contracts or goodwill; (c) loss of, or reduction in, any demurrage, despatch, freight, hire or other amount recoverable or payable between you and any counterparty, or any claim that is lost, reduced, time-barred or settled; (d) costs of any arbitration, litigation or negotiation between you and a third party; or (e) loss or corruption of data, beyond the cost of restoring it from our backups where available.

13.2 Cap. To the maximum extent permitted by law, Amalgama's total aggregate liability arising out of or in connection with the Service and these Terms, however arising, is limited to the total fees you actually paid to Amalgama for the Service in the twelve (12) months before the event giving rise to the liability, or USD 100 if you have paid no fees.

13.3 What we do not exclude. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct or gross negligence, to the extent such exclusion or limitation is prohibited by applicable law.

13.4 Allocation of risk. You acknowledge that the fees reflect this allocation of risk, that the Service is a tool whose Outputs you undertake to verify under clause 2.3, and that without these limitations Amalgama would not provide the Service at the current price.

13.5 Time limit. To the extent permitted by law, any claim against Amalgama must be commenced within one (1) year after the event giving rise to it.

14. Your indemnity

You will defend, indemnify and hold harmless Amalgama, its shareholders, directors, employees and contractors from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) Customer Content, including any claim that you were not entitled to upload it or have it processed; (b) your use of any Output, including presenting it to, or relying on it in dealings with, any counterparty, broker, shipowner, charterer, receiver, tribunal or court; (c) your breach of these Terms or of applicable law, including sanctions law; or (d) any use of your account.

15. Suspension and termination

15.1 You may stop using the Service at any time and cancel your subscription as described in clause 5.3.

15.2 We may suspend or terminate your access immediately, with or without notice, if you breach these Terms, fail to pay, use the Service in a way that could harm Amalgama, other users or third parties, or where required by law.

15.3 We may terminate the Service for convenience on thirty (30) days' notice. In that case we will refund any fees paid for the part of a billing period after termination.

15.4 Clauses 2, 6.4, 6.6, 9, 12, 13, 14, 16, 17 and 18 survive termination.

16. Confidentiality

Each party will keep confidential any non-public information of the other disclosed in connection with the Service, and use it only for the purposes of these Terms, except where disclosure is required by law, by a competent authority, or to professional advisers bound by confidentiality. Our handling of Customer Content is further described in clause 6 and the Privacy Policy.

17. Governing law and disputes

17.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Emirate of Dubai and, where applicable, the federal laws of the United Arab Emirates.

17.2 Arbitration. Any dispute, controversy or claim arising out of or in connection with the Service or these Terms, including any question regarding their existence, validity, interpretation, performance or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC) in force when the request for arbitration is filed.

17.3 The tribunal shall consist of one (1) arbitrator. The seat of arbitration shall be Dubai, United Arab Emirates. The language of the arbitration shall be English. The award shall be final and binding on the parties.

17.4 Before starting arbitration, the party raising a dispute shall notify the other in writing and the parties shall attempt in good faith to resolve it for thirty (30) days.

17.5 Nothing in this clause prevents Amalgama from seeking urgent interim or injunctive relief, or from recovering unpaid fees, before any competent court.

17.6 To the extent permitted by law, disputes shall be resolved on an individual basis only and not as part of any class, collective or representative action.

18. General

18.1 Changes to these Terms. We may amend these Terms. We will give at least fourteen (14) days' notice of material changes by e-mail or in the Service. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel before the change takes effect.

18.2 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Amalgama about the Service and supersede any prior understanding. Any purchase order or terms you issue do not apply.

18.3 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or to a successor to our business.

18.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of third-party infrastructure, networks, or AI or payment providers.

18.5 Severability. If any provision is held invalid or unenforceable, it shall be enforced to the maximum extent permissible and the remaining provisions remain in full force.

18.6 No waiver. A failure or delay in exercising a right does not waive it.

18.7 Notices. We may give notices by e-mail to your account address or in the Service. You may give notices to support@demca.online.

18.8 Language. These Terms are drafted in English. Any translation is for convenience only and the English version prevails.

18.9 Record of acceptance. We keep a record of the version of these Terms that you accepted and when.